Coronavirus COVID-19 Update

20 December 2020
Mums Matter Psychology cares deeply about the safety of our patients.​

As the coronavirus situation continues to evolve, so do the implications for services. 


Currently, we are predominantly offering services via telephone and video conference sessions (telehealth) in line with the Federal Government's 'stay at home' policy. These sessions are bulk-billed to Medicare and will be available until at least 31st March 2021. 


These allow allied mental health professionals to undertake telephone and video conference sessions in place of normal face-to-face appointments for ALL AUSTRALIANS.


As such we are able to continue to provide safe services for everyone.


If you currently have a face-to-face session scheduled, we will contact you via SMS in the days prior to your appointment to confirm if you would like to have your appointment via telephone or Zoom video conference instead of in person.

Some councils and clinicians have chosen to resume face-to-face services. We are currently able to offer face-to-face services in Altona, Sunshine, Fitzroy and Eltham.

Additional 10 MBS Mental Health Sessions during COVID-19

Building on existing support, the Better Access Pandemic Support Measure will provide 10 additional
Medicare subsidised psychological therapy sessions per calendar year for the next 2 years.

The additional sessions are for people who have already used their 10 individual Better Access
sessions in the calendar year.

If you are eligible, you will need to see your GP, psychiatrist or paediatrician for a review and referral to access the additional 10 sessions (sessions 11- 20). Your GP, psychiatrist or paediatrician will determine whether you will benefit from additional support. 

Please click here for further information and FAQs.


We will keep you abreast of any further developments.


Take care


Frances Bilbao

Director and Clinical Psychologist (MAPS)

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